Fewer No-Shows. Happier Patients.
Fully PDPA-Compliant.
BooknGo is appointment booking software for Singapore medical clinics and TCM practices — 24/7 patient scheduling, automated SMS and WhatsApp reminders, PDPA-compliant patient record management, and PayNow payment collection, all in one platform.
Built for Singapore's Medical and Allied Health Sector
BooknGo supports medical and allied health practices of every size — from a solo TCM practitioner managing a private appointment list to a multi-doctor specialist clinic coordinating complex daily schedules.
Caller — appointment enquiry
Can I see the TCM physician on Friday?
Need to reschedule my appointment
A patient called to book. No one picked up. They went to the clinic down the road.
Your receptionist is managing a patient at the counter. The phone rings — it is someone calling to book an appointment for next week. By the time the call gets answered, the patient has already tried somewhere else. The ones who do book often no-show because no reminder was sent. At the end of the day, your reception team has spent more time on scheduling calls than on actual patient care — and the schedule still has gaps that could have been filled.
For TCM practitioners and small clinic teams, this is compounded by PDPA obligations. Every patient record collected needs to be stored properly, accessed responsibly, and handled with documented consent. Most clinics know this — but not all of them have a system that enforces it automatically.
Built for the Compliance and Operational Demands of Singapore Medical Practices
Medical and TCM practices have requirements that general scheduling software cannot meet. BooknGo is designed to handle patient scheduling, data privacy, and payment with the precision that clinical environments demand.
24/7 Patient Appointment Booking
Patients book consultation slots directly from your clinic's booking page at any time — no phone queue, no hold music, no missed calls. Real-time availability ensures patients only see genuine open slots. The moment an appointment is confirmed, it is blocked from the system automatically.
PDPA-Compliant Patient Records
Patient consent is captured at every booking. Medical intake information, session history, and health records are stored securely with role-controlled staff access — ensuring only the relevant practitioners can view each patient's data. Built in alignment with Singapore's Personal Data Protection Act requirements for healthcare providers.
Automated SMS and WhatsApp Reminders
Patients receive automated appointment reminders by SMS, WhatsApp, and email at timings you configure — 48 hours before, 24 hours before, or 2 hours before the consultation. Clinics using automated reminders see up to 40% fewer no-shows. Your staff send zero manual reminder messages.
Custom Patient Intake Forms
Collect the patient information your clinic needs before the appointment — presenting symptoms, medical history, current medications, or consultation purpose. Intake responses are captured at booking and stored securely against each patient's profile, so your doctor or practitioner arrives prepared.
Multi-Doctor and Multi-Practitioner Scheduling
Each doctor, TCM practitioner, physiotherapist, or specialist manages their own availability calendar. Patients book with their preferred provider or are assigned to the next available. You see all practitioners' schedules in a single consolidated view at any time.
Waitlist Management
When a consultation slot is fully booked, patients join a waitlist automatically. If a cancellation comes in, the next patient on the waitlist is notified instantly and offered the slot. Cancelled appointment slots fill quickly — without your reception team making follow-up calls.
PayNow and GST-Compliant Invoicing
Collect consultation fees, copayments, and procedure charges via PayNow, credit card, or cash. Every transaction generates a GST-compliant receipt instantly — meeting IRAS documentation requirements. Payment is tied directly to the corresponding appointment record for clean, auditable records.
Payment Links for Outstanding Balances
Send a PayNow or card payment link via WhatsApp or SMS to collect outstanding balances after a visit. Patients settle from their phone in seconds. Payment is automatically matched to the booking and marked as settled — no manual reconciliation needed.
Patient Data Stays Private. Your Practice Stays Compliant.
For medical clinics and TCM practices, data privacy is not a preference — it is a legal requirement. Every patient record your clinic collects must be handled in accordance with Singapore's PDPA, and any system you use to collect that data must support compliant practices by design.
Consent is captured at every booking. Patient records are secured and accessible only to the practitioners relevant to each patient's care. Your patient data is never shared with third parties, never visible to other clinics, and never part of a shared marketplace.
Flat subscription. No commission on consultations.
BooknGo charges a flat subscription fee. We do not take a percentage of consultation fees, deduct commission from PayNow payments, or add per-appointment charges. Your clinic's revenue stays your clinic's revenue — with predictable monthly costs and no transaction-level deductions to reconcile.
Up to 40% fewer patient no-shows after enabling automated SMS and WhatsApp reminders, and significant reductions in reception workload — time returned to patient care rather than phone and admin management.
Frequently asked questions.
Is patient data kept secure and PDPA-compliant?
For a clinic, PDPA compliance means capturing patient consent at booking, storing records securely, restricting access by role, and not sharing patient data with third parties. BooknGo is built around these practices, so GP, TCM, dental, and specialist clinics can handle sensitive health information in line with the PDPA.
How does BooknGo help reduce patient no-shows?
Two things make the biggest difference: automated reminders and waitlists. Reminders go out by SMS, WhatsApp, and email at the timings you set — often 48 hours and again 2 hours before — and when someone cancels, the next patient on the waitlist is offered the slot automatically. Clinics using reminders typically see up to 40% fewer no-shows.
Can it handle multiple doctors or TCM practitioners?
Yes. Each doctor, specialist, or TCM practitioner keeps their own availability calendar, and patients book with a preferred provider or the next available one. The clinic administrator sees every practitioner's schedule in one dashboard, with visibility across all consultation rooms at any time.
Does it work for TCM and other non-western practices?
Yes — it's used by TCM clinics, physiotherapy centres, chiropractic practices, and other allied-health providers. It handles TCM consultation formats such as initial assessments, follow-up visits, and combined treatment sessions, alongside standard scheduling, payment collection, and patient records.
Running a spa, massage, or holistic wellness practice instead? BooknGo has a page built for that.
Ready to Reduce No-Shows and Simplify Patient Scheduling?
Join Singapore's medical clinics and TCM practices running on BooknGo — PDPA-compliant booking, automated reminders, and PayNow payments, all in one platform.