Fewer no-shows. Fuller schedule.
BooknGo sends booking confirmations, pre-appointment reminders, and follow-up messages via email, WhatsApp, and SMS — automatically.
Set your workflow once, and every customer receives the right message at the right time without your team intervening.
Forgotten appointments are costing you revenue every week
Without a structured reminder system, staff rely on manual WhatsApp messages — dependent on memory and timing. Some go out on time, others are delayed or missed.
Inconsistent reminders lead to inconsistent attendance. Businesses using structured automated reminders can see up to 40% fewer no-shows.
Automated messages at every stage of the journey
BOOKnGO Instant booking confirmation
A confirmation with service, date, time, location, and staff is sent the moment a booking is made.
Pre-appointment reminders
Reminders 24 hours, 2 hours, or any timing you set — with different rules per service, via email/SMS/WhatsApp.
Follow-up messages
After each visit, an automated message thanks the customer with a rebooking link, review request, or recommendation.
Expiry reminders
Customers are alerted when packages or memberships near expiry, prompting renewal without manual follow-up.
Staff notifications
Your team gets real-time alerts for new bookings, reschedules, and cancellations that affect their schedule.
Customisable templates
Every template is editable with dynamic fields for name, service, date, and time — professional and personal.
Who uses BooknGo’s automated reminders
Spas & wellness centres
WhatsApp reminders for every treatment, plus follow-ups that prompt rebooking while the experience is fresh.
Medical clinics
Confirmations with full details and 48h/24h reminders that protect practitioner schedules.
Fitness studios & trainers
SMS reminders for early sessions and instant staff alerts when a cancellation opens a slot.
Enrichment & tuition
Keep parents informed of sessions and reschedules, with package expiry reminders that protect revenue.
Frequently Asked Questions
Can I customise the timing of each reminder?
Yes. Send 24 hours before, 2 hours before, or any custom interval, with different timing rules per service.
What channels do reminders go out on?
Email, SMS, and WhatsApp. Email is on by default; WhatsApp and SMS depend on your plan. You can enable multiple channels.
Can I edit the content of reminder messages?
Yes. Every template is fully editable with dynamic fields to personalise each message with name, service, date, and time.
Do staff members also receive notifications?
Yes. Your team gets real-time notifications for new bookings, reschedules, and cancellations that impact their schedule.
Does it work for classes as well as appointments?
Yes. The same workflow applies across appointments, classes, and events — every booking type triggers a consistent sequence.
Stop no-shows before they happen
Set up your automated reminders once — every customer gets a confirmation, a timely reminder, and a follow-up on the channel they check most.
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